When comparing ManageEngine ServiceDesk Plus vs Zammad, the Slant community recommends Zammad for most people. In the question“What are the best help desk software tools?” Zammad is ranked 1st while ManageEngine ServiceDesk Plus is ranked 14th. The most important reason people chose Zammad is:
[GitHub and Gitlab integrations](https://admin-docs.zammad.org/en/latest/system/integrations.html#integrations-for-issue-trackers).
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Lots of free enterprise integrations
Which are also confusing.
Pro GitHub and Gitlab integrations
Pro Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
Cons
Con Does not keep it simple
Does not do any particular thing well, but does a lot of confusing, often too complicated to use things.
Con No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.