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Add to SafariReview of Zammad powered by the Slant community.
Open source help desk built with Rails, manage customer communication via telephone, facebook, twitter, chat and e-mails.
While some consider Zammad an alternative to Jira, it is actually meant less for project planning and more for communication.
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Pros
Pro GitHub and Gitlab integrations
Pro Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
Cons
Con No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.
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