When comparing Drag App vs Helpwise, the Slant community recommends Drag App for most people. In the question“What is the best shared inbox?” Drag App is ranked 3rd while Helpwise is ranked 15th. The most important reason people chose Drag App is:
For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox.
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Pros
Pro Inside Gmail
For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox.
Pro Shared Kanban boards
Visual UI turning Gmail into kanban boards where you can drag and drop emails across.
Pro Real time Emails
The only app inside Gmail I found that has real-time shared inbox, instead of requiring users to "move" Emails into a shared space
Pro Tasks in inbox
Let's you add tasks in Shared Inboxes that are not necessarily emails. Great for task management.
Pro Easy delegation emails with assign feature
Pro Easy drag and drog email through boards
Pro Fixed Pricing
They offer unlimited users in their smallest plan so even if I have 10 or 20 agents, I will be paying a fixed fee per month.
Pro Really easy to use
Simple UI and UX. Reminds me of Gmail.
Cons
Con No mobile solution yet
They are launching an add-on soon but don't know when are the plans to develop a standalone mobile app.
Con Mobile Apps will launch next month
Mobile apps are launching next month so that's the only con I can think of