Here’s the Deal
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When comparing Loop Feedback vs Helprace, the Slant community recommends Helprace for most people. In the question“What are the best user support & feedback services?” Helprace is ranked 9th while Loop Feedback is ranked 17th. The most important reason people chose Helprace is:
You can answer support tickets by responding to a notification that gets sent to your email.
Ranked in these QuestionsQuestion Ranking
Common Questions
Pros
Pro Most of Functionality is Free
Pro Plugs Into Any Website
Pro User Forum With Ratings
Pro In-App Screenshot Tool
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Cons
Con No User Video Screen Recording
Con No Heatmap Recording
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.