Uservoice is a software service that is integrated into your website to enable users to:
- Provide feedback
- Have their issues resolved
- Access existing support information.
It is a way to build a community around your website and ensure your users are supported and have their feedback heard.
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Pro Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users:
- Contact Support
- Submit feedback
Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.
Pro Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
Pro Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
Pricing starts at $499/month.