When comparing Helpwise vs Hiver, the Slant community recommends Hiver for most people. In the question“What is the best shared inbox?” Hiver is ranked 4th while Helpwise is ranked 15th. The most important reason people chose Hiver is:
It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself.
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Pros
Pro Fixed Pricing
They offer unlimited users in their smallest plan so even if I have 10 or 20 agents, I will be paying a fixed fee per month.
Pro Really easy to use
Simple UI and UX. Reminds me of Gmail.
Pro Low learning curve
It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself.
Pro Hiver is built within Gmail
Your team can now manage customer emails right from Gmail. You don't need new software or struggle with a new interface.
Pro One-click task delegation
Can delegate emails as tasks in a single click to any member of the shared inbox.
Cons
Con Mobile Apps will launch next month
Mobile apps are launching next month so that's the only con I can think of
Con Only works with Gmail
Hiver is an extension that only works on Gmail.