Here’s the Deal
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When comparing LiveAgent vs Zammad, the Slant community recommends Zammad for most people. In the question“What are the best help desk software tools?” Zammad is ranked 1st while LiveAgent is ranked 12th. The most important reason people chose Zammad is:
[GitHub and Gitlab integrations](https://admin-docs.zammad.org/en/latest/system/integrations.html#integrations-for-issue-trackers).
Specs
PlatformsWeb, Mobile
PlatformsLinux, Docker
TechnologyRuby
Ranked in these QuestionsQuestion Ranking
Common Questions
Pros
Pro 24/7 Customer support
Pro Many features
Pro GitHub and Gitlab integrations
Pro Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
Cons
No cons yet!
Con No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.