When comparing Amplitude vs FirstOfficer , the Slant community recommends Amplitude for most people. In the question“What are the best analytics tools for a SaaS web applications?” Amplitude is ranked 4th while FirstOfficer is ranked 20th. The most important reason people chose Amplitude is:
Any output data you can get in a dashboard, you can also get as JSON through their export API.
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Pros
Pro Get JSON data with export API
Any output data you can get in a dashboard, you can also get as JSON through their export API.
Pro Generous free plan
The free plan allows you to log 10 million events per month. There are also 2 paid plans - Business and Enterprise. Business costs $995 and allows for up to 100M events per month while Enterprise has the price is negotiated on a case by case basis and supports an unlimited number of events.
Pro Event Flows visualize popular user paths
Event Flows, an Enterprise level feature, shows a branching user-action path from or towards a certain page/action.
For example, it could show most popular actions performed after landing on a product page or the most popular path towards clicking the buy button.
Compared to funnels, that allow you to track if users follows a predetermined path and where they drop off, Event Flows show what users choose to do instead. And while it's possible to create a funnel for each branching path, that involves a lot of time and some guesswork which is not present in Event Flows.
Additionally, it's possible to integrate Amplitude with Mode to create a User Paths report. It's similar to the Event Flow, but visualized differently.
Pro SDK is open source and transparent
For apps that need high security auditing, or just if you want to know what code you're including, the SDK is open source with code available on GitHub.
Pro Gives you raw SQL access to your data
Enterprise customers can get direct access to Amazon Redshift's PostgreSQL Database. This offers multiple benefits - it allows for queries that are not supported by the dashboard, gives portability and ownership and allows using that data to build realt-time services based on that data.
Pro One-click integration with Stripe
No coding necessary, fetches all the data from the charging gateway.
Pro More accurate than event-based analytics
Events sometimes go missing. FirstOfficer checks data consistency against Stripe API and uses similar double-entry system than your bookkeeping to make sure that all the payments are processed.
Pro Created by a finances professional
The founder has a BBA in accounting and practical experience from accounting, ensuring that the metrics are calculated right and that they are compatible to use with the numbers from bookkeeping.
Cons
Con No installation tracking out of the box
It's possible to enable installation tracking by using a third-party service like Adjust and routing their data to Amplitude.
Con Tracks only sales-related information
The analytics tool won't track what users do on your site.
