When comparing Get Satisfaction vs Helprace, the Slant community recommends Helprace for most people. In the question“What are the best user support & feedback services?” Helprace is ranked 9th while Get Satisfaction is ranked 11th. The most important reason people chose Helprace is:
You can answer support tickets by responding to a notification that gets sent to your email.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
Pro Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Cons
Con Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.