When comparing Helprace vs Viima, the Slant community recommends Helprace for most people. In the question“What are the best user support & feedback services?” Helprace is ranked 9th while Viima is ranked 18th. The most important reason people chose Helprace is:
You can answer support tickets by responding to a notification that gets sent to your email.
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Pros
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Pro Engaging UI
The UI is fun and engaging, using bubbles to display suggestions and with a layout that makes viewing activity/comments easy.
Cons
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.
Con Limited support features
Viima does not offer many ticketing and customer support features.
Instead, it only supplies a way for users to add suggestions and other users to provide their feedback on them. This may be too limiting for companies looking for a full user support service.