When comparing Zammad vs Freshdesk, the Slant community recommends Freshdesk for most people. In the question“What are the best service desk software / ticket system for a small business?” Freshdesk is ranked 1st while Zammad is ranked 3rd. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro GitHub and Gitlab integrations
Pro Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Cons
Con No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.