Drag is the Everything Inbox for teams - One single place to support customers, manage tasks and close deals, from the place teams love: Email.
The simplest and most intuitive collaboration tool in Gmail. Shared Inbox meets Workflow Management into Drag's all-in-one tool that seamlessly integrates inside Gmail.
For customer support, sales, task management, everything. Drag eliminates the need to navigate between Gmail and multiple tools such as Trello (for Projects), Pipedrive (for Sales) or Zendesk (for Customer Support). Especially because most of these workflows start and end as emails.
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Pros
Pro Workflow Management
Drag is more than a Shared Inbox. Besides bringing shared inboxes into Gmail, it also allows teams to organize and manage their workflows across different stages in a Kanban (Trello-like) view.
Pro Emails + Tasks
Most shared inbox tools allow team to collaborate only on emails. With Drag, both emails and tasks can be managed equally by teams.
Pro Seamlessly integrated into Gmail
No brainer for G Suite users! Drag integrates seamlessly to the place teams already spend most of their time: Gmail.
Pro Managing sales and support from inside Gmail
Good for shared inbox and managing sales and support from inside Gmail
Pro Kanban view
Drag is super visual with kanban boards like Trello. Great to keep teams on the same page always.
Pro Lovely UI
Drag just feels right, the team did a great job with their UI.
Cons
Con No mobile app
They are launching a Gmail add-on but do not have standalone mobile app for Android or iOS.