ServiceNow vs Zammad
When comparing ServiceNow vs Zammad, the Slant community recommends Zammad for most people. In the question“What are the best service desk software / ticket system for a small business?” Zammad is ranked 3rd while ServiceNow is ranked 13th. The most important reason people chose Zammad is:
[GitHub and Gitlab integrations](https://admin-docs.zammad.org/en/latest/system/integrations.html#integrations-for-issue-trackers).
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Many features
To many plugins and ITIL OTB modules.
Pro Modifiable
Anything you want to do! (Just be careful)
Pro GitHub and Gitlab integrations
Pro Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
Cons
Con Old Tec
Angular 1.6
Jelly script
ECMAScript5
Con No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.