Zendesk is "all-in-one customer service software" with native apps for Android, iOS, Blackberry, and Windows phone.
Ranked in these QuestionsQuestion Ranking
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Pro Long list of resources
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.