Zendesk is "all-in-one customer service software" with native apps for Android, iOS, Blackberry, and Windows phone.
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Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.