When comparing Jira Service Management vs Zammad, the Slant community recommends Zammad for most people. In the question“What are the best help desk software tools?” Zammad is ranked 1st while Jira Service Management is ranked 4th. The most important reason people chose Zammad is:
[GitHub and Gitlab integrations](https://admin-docs.zammad.org/en/latest/system/integrations.html#integrations-for-issue-trackers).
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Real-time reporting
It gives you an overview of how your service desk is performing, so you can easily assess progress and immediately resolve possible problems.
Pro Free trial
You can try a fully functional service, without paying a cent, for a limited time.
Pro GitHub and Gitlab integrations
Pro Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
Cons
Con No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.