Here’s the Deal
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When comparing Focalboard vs UseResponse, the Slant community recommends Focalboard for most people. In the question“What are the best service desk software / ticket system for a small business?” Focalboard is ranked 4th while UseResponse is ranked 8th.
Specs
PlatformsWindows, Linux, Mac
TechnologyGo, TypeScript
No specs yet!
Ranked in these QuestionsQuestion Ranking
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Pros
Pro Self-hosted
Pro Free
Free and open-source.
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows
Cons
Con Not very suitable for bug tracking
Does not seem very suitable for bug tracking purposes and integration with version control systems like Git.