When comparing Desk.com vs Helprace, the Slant community recommends Desk.com for most people. In the question“What are the best user support & feedback services?” Desk.com is ranked 8th while Helprace is ranked 9th. The most important reason people chose Desk.com is:
Desk [Macros](https://support.desk.com/customer/portal/articles/1647778-overview-of-macros-video) provide a great support for canned responses. You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.
Ranked in these QuestionsQuestion Ranking
Pro Great support for canned responses/macros
Desk Macros provide a great support for canned responses.
You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.
Pro Very well designed interface
The UI speeds up your workflow thanks to how uncluttered and intuitive it is.
Everything is well laid out, easy to find, and the overall design is visually appealing.
Pro Support for a wide range of mobile devices
- Android Tablets
Pro E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
Pro Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
Pro Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
Con Integration with Salesforce requires manual work
You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.
Con API is awful
You can't properly paginate/sort API results so you can get into situations where you aren't getting all the data.
Con LOTS of outages
Con Lack of third party integrations
Helprace does not offer much support for integrating third party services.