Desk.com is online customer service software and support ticket help desk software.
Ranked in these QuestionsQuestion Ranking
Pro Great support for canned responses/macros
Desk Macros provide a great support for canned responses.
You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.
Pro Very well designed interface
The UI speeds up your workflow thanks to how uncluttered and intuitive it is.
Everything is well laid out, easy to find, and the overall design is visually appealing.
Pro Support for a wide range of mobile devices
- Android Tablets
Con Integration with Salesforce requires manual work
You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.
Con API is awful
You can't properly paginate/sort API results so you can get into situations where you aren't getting all the data.