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Add to SafariWhen comparing Samanage vs UseResponse, the Slant community recommends UseResponse for most people. In the question“What are the best service desk software / ticket system for a small business?” UseResponse is ranked 8th while Samanage is ranked 14th. The most important reason people chose UseResponse is:
Currently supports 10 languages, translation tool available.
Question Ranking
Pros
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows
Cons
Con Short trial period
Like other service desk systems, Samanage also offers a free trial period. But you can only avail of it for 14 days, which is more than half as short as most of its competitors. It's too short a period for its target customers to try it out fully.
Con Too many features
Although having a lot of choices and tools can be good, it can also be quite overwhelming, and sometimes unnecessary. An example is a report it generates. It's useful since you'll be able to monitor what goes on, but the staggering number of metrics, graphs, and key performance indicators would probably confuse you more than help.
Con No free version
