When comparing Loop Feedback vs PHPBack, the Slant community recommends PHPBack for most people. In the question“What are the best user support & feedback services?” PHPBack is ranked 10th while Loop Feedback is ranked 17th. The most important reason people chose PHPBack is:
It has been already translated to Spanish and they are adding support for more languages.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Most of Functionality is Free
Pro Plugs Into Any Website
Pro User Forum With Ratings
Pro In-App Screenshot Tool
Pro Multi-language support
It has been already translated to Spanish and they are adding support for more languages.
Pro Easy setup
PHPBack is very easy to setup, all you need is a server with PHP5 and MySQL installed.
Pro Open Source
PHPBack is open source, uses GPLv3 license.
Cons
Con No User Video Screen Recording
Con No Heatmap Recording
Con Small community
PHPBack is fairly young (first stable version was releases in July 2015). Currently the community is small, which may make it more difficult to find help/support.
However, the developer is active on the github page and generally responds quickly.