Here’s the Deal
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When comparing Pulsedesk vs UseResponse, the Slant community recommends Pulsedesk for most people. In the question“What are the best service desk software / ticket system for a small business?” Pulsedesk is ranked 2nd while UseResponse is ranked 8th.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Mobile App
Pro All necessary features for small and medium companies
Ticketing tool, Multichannel, Live chat, Knowledge base, Rules and triggers, Analytics and Dashboard
Pro Attentive customer support
Pro All features for one price
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows