When comparing Viima vs IdeaScale, the Slant community recommends IdeaScale for most people. In the question“What are the best user support & feedback services?” IdeaScale is ranked 15th while Viima is ranked 18th. The most important reason people chose IdeaScale is:
The team at IdeaScale are extremely helpful, friendly and fast to respond to any questions.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Engaging UI
The UI is fun and engaging, using bubbles to display suggestions and with a layout that makes viewing activity/comments easy.
Pro Great customer service
The team at IdeaScale are extremely helpful, friendly and fast to respond to any questions.
Cons
Con Limited support features
Viima does not offer many ticketing and customer support features.
Instead, it only supplies a way for users to add suggestions and other users to provide their feedback on them. This may be too limiting for companies looking for a full user support service.
Con Limited ability to customize
There is currently some limitations when it comes to customizing the UI.