Here’s the Deal

ServiceNow vs UseResponse

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When comparing ServiceNow vs UseResponse, the Slant community recommends UseResponse for most people. In the question“What are the best service desk software / ticket system for a small business?” UseResponse is ranked 8th while ServiceNow is ranked 13th. The most important reason people chose UseResponse is:

Currently supports 10 languages, translation tool available.

Ranked in these QuestionsQuestion Ranking

Common Questions

What are the best service desk software / ticket system for a small business?

Pros

Pro
Many features

To many plugins and ITIL OTB modules.

Pro
Modifiable

Anything you want to do! (Just be careful)

Pro
Multi-language support

Currently supports 10 languages, translation tool available.

Pro
Self-hosted option available

It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.