Here’s the Deal
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When comparing UserEcho vs PHPBack, the Slant community recommends UserEcho for most people. In the question“What are the best user support & feedback services?” UserEcho is ranked 5th while PHPBack is ranked 10th.
Specs
PlatformsWeb, Mobile
No specs yet!
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Pros
Pro Very supportive team behind the product
Pro Easy customization for our branding
Pro Multi-language support
It has been already translated to Spanish and they are adding support for more languages.
Pro Easy setup
PHPBack is very easy to setup, all you need is a server with PHP5 and MySQL installed.
Pro Open Source
PHPBack is open source, uses GPLv3 license.
Cons
No cons yet!
Con Small community
PHPBack is fairly young (first stable version was releases in July 2015). Currently the community is small, which may make it more difficult to find help/support.
However, the developer is active on the github page and generally responds quickly.