When comparing Uservoice vs Get Satisfaction, the Slant community recommends Uservoice for most people. In the question“What are the best user support & feedback services?” Uservoice is ranked 2nd while Get Satisfaction is ranked 11th. The most important reason people chose Uservoice is:
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
Pro Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
Pro Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users:
- Contact Support
- Submit feedback
Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.
Pro Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
Pro Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
Cons

Con Expensive
Pricing starts at $499/month.
Con Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).
Alternative Products
