When comparing Get Satisfaction vs Desk.com, the Slant community recommends Desk.com for most people. In the question“What are the best user support & feedback services?” Desk.com is ranked 7th while Get Satisfaction is ranked 12th. The most important reason people chose Desk.com is:
Desk [Macros](https://support.desk.com/customer/portal/articles/1647778-overview-of-macros-video) provide a great support for canned responses. You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.
Ranked in these QuestionsQuestion Ranking
Pro Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
Pro Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
Pro Great support for canned responses/macros
Desk Macros provide a great support for canned responses.
You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.
Pro Very well designed interface
The UI speeds up your workflow thanks to how uncluttered and intuitive it is.
Everything is well laid out, easy to find, and the overall design is visually appealing.
Pro Support for a wide range of mobile devices
- Android Tablets
Con Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).
Con Integration with Salesforce requires manual work
You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.
Con API is awful
You can't properly paginate/sort API results so you can get into situations where you aren't getting all the data.