When comparing UseResponse vs ServiceNow, the Slant community recommends UseResponse for most people. In the question“What are the best service desk software / ticket system for a small business?” UseResponse is ranked 8th while ServiceNow is ranked 13th. The most important reason people chose UseResponse is:
Currently supports 10 languages, translation tool available.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows
Pro Many features
To many plugins and ITIL OTB modules.
Pro Modifiable
Anything you want to do! (Just be careful)
Cons
Con No free version
Con Old Tec
Angular 1.6
Jelly script
ECMAScript5