Here’s the Deal

Desk.com vs Disqus

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When comparing Desk.com vs Disqus , the Slant community recommends Disqus for most people. In the question“What are the best user support & feedback services?” Disqus is ranked 3rd while Desk.com is ranked 8th. The most important reason people chose Disqus is:

Can be easily included into any website using the iframe form.

Ranked in these QuestionsQuestion Ranking

Common Questions

What are the best user support & feedback services?

Pros

Pro
Great support for canned responses/macros

Desk Macros provide a great support for canned responses.

You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.

Pro
Very well designed interface

The UI speeds up your workflow thanks to how uncluttered and intuitive it is.
Everything is well laid out, easy to find, and the overall design is visually appealing.

Pro
Support for a wide range of mobile devices

iPhone
Android
BlackBerry
iPad
Android Tablets

Pro
Can be easily integrated in any website via iframes

Can be easily included into any website using the iframe form.

Pro
Seamless design

Seamless design that doesn't require users to leave the page to access features such as profiles.

Pro
Wide adoption

There's a large pre-existing user community. Many people already know how to use this comment system.

Pro
Works with static sites

Disqus can be used with a static site so it's possible to keep the benefits of a static blog and still have dynamic comments.

Pro
Not connected with the Evil Facebook ecosystem.

Pro
Clean, minimalist interface & design

The Disqus design is minimalist and is broken down into three tabs - discussion, community and My Disqus.

The discussion interface provides the usual elements, but with unique features like visual indicators of live actions, such as new replies and even when another user is typing. It's possible to sort discussion by new, old and best.

The community tab is designed to help connect commenters together to form a network that keeps them coming back. It is also a great source of traffic from external sites.

My Disqus helps users quickly keep track of activities in their network as well as manage notifications.

Pro
Community features

Community features such as Top Commenters, Top Discussions and the ability to form networks around your own commenters

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Cons

Con
Integration with Salesforce requires manual work

You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.