Here’s the Deal

Desk.com vs Uservoice

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10 5

When comparing Desk.com vs Uservoice, the Slant community recommends Uservoice for most people. In the question“What are the best user support & feedback services?” Uservoice is ranked 2nd while Desk.com is ranked 8th. The most important reason people chose Uservoice is:

As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.

Ranked in these QuestionsQuestion Ranking

Common Questions

What are the best user support & feedback services?

Desk.com

Uservoice

Pros

Pro
Great support for canned responses/macros

Desk Macros provide a great support for canned responses.

You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.

Pro
Very well designed interface

The UI speeds up your workflow thanks to how uncluttered and intuitive it is.
Everything is well laid out, easy to find, and the overall design is visually appealing.

Pro
Support for a wide range of mobile devices

iPhone
Android
BlackBerry
iPad
Android Tablets

Pro
Provide 'Knowledge base' functionality

As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.

Pro
Search reduces duplicates

When entering a new request, automatic search suggests other requests, preventing duplicated requests.

Pro
Simple UX for the users

Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users:

Contact Support
Submit feedback

Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.

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Cons

Con
Integration with Salesforce requires manual work

You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.