Here’s the Deal

Desk.com vs Get Satisfaction

3 2

1 1

When comparing Desk.com vs Get Satisfaction, the Slant community recommends Desk.com for most people. In the question“What are the best user support & feedback services?” Desk.com is ranked 8th while Get Satisfaction is ranked 11th. The most important reason people chose Desk.com is:

Desk [Macros](https://support.desk.com/customer/portal/articles/1647778-overview-of-macros-video) provide a great support for canned responses. You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.

Ranked in these QuestionsQuestion Ranking

Common Questions

What are the best user support & feedback services?

Desk.com

Get Satisfaction

Pros

Pro
Great support for canned responses/macros

Desk Macros provide a great support for canned responses.

You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.

Pro
Very well designed interface

The UI speeds up your workflow thanks to how uncluttered and intuitive it is.
Everything is well laid out, easy to find, and the overall design is visually appealing.

Pro
Support for a wide range of mobile devices

iPhone
Android
BlackBerry
iPad
Android Tablets

Pro
Gamification feature

Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.

Pro
Facebook Pages integration

You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.

Ad
Cons

Con
Integration with Salesforce requires manual work

You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.