When comparing Freshdesk vs Drag App, the Slant community recommends Freshdesk for most people. In the question“What is the best shared inbox?” Freshdesk is ranked 2nd while Drag App is ranked 3rd. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Pro Inside Gmail
For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox.
Pro Shared Kanban boards
Visual UI turning Gmail into kanban boards where you can drag and drop emails across.
Pro Real time Emails
The only app inside Gmail I found that has real-time shared inbox, instead of requiring users to "move" Emails into a shared space
Pro Tasks in inbox
Let's you add tasks in Shared Inboxes that are not necessarily emails. Great for task management.
Pro Easy delegation emails with assign feature
Pro Easy drag and drog email through boards
Cons
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
Con No mobile solution yet
They are launching an add-on soon but don't know when are the plans to develop a standalone mobile app.