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What is the best alternative to Disqus ?
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LiveFyre
All
4
Experiences
Pros
3
Cons
1
Top
Con
Closed-source
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Pro
Social tagging pulls discussions from social networks
Social Tagging is another way Livefyre leverages social networks to pull in discussions to a blog. Instead of sharing the URL to a DM on twitter or a message on facebook, it's possible to tag a friend to get involved to the article right within the comment.
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Pro
Syncs with conversations happening on social networks
SocialSync syncs conversations happening on twitter and facebook to those left on a blog post. The synced comments behave like normal comments, and will also post replies, etc back to Facebook and Twitter. This solves a big problem of bringing existing discussions to the post and is not available on competing products.
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Pro
Highly customizable interface
Livefyre doesn't do anything to prevent from customizing the css styles of the comments. It's possible to have the embedded comments match the look and feel of any site. The LiveFyre interface allows: Sorting comments in ascending or descending order Tagging an individual user in a comment Following the conversation to receive updates Sharing individual comments Nesting replies
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4
0
Discourse
All
22
Experiences
Pros
16
Cons
5
Specs
Top
Pro
Has a built-in immune system from trolls, spammers and bad actors
Discourse has a simple user trust system that makes moderating the forum a lot easier. Users gain more permissions as they gain more trust, which limits the amount of damage spammers and trolls can do. Discourse co-founder Jeff Atwood also founded StackExchange, which is the gold standard for gamification/moderation systems so you can also expect Discourse to get better and better at moderation.
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Con
Complicated setup
Compared to standard PHP+MySQL apps, Discourse is more complicated - the app lives in a Docker container. However, a Docker image is available, which reduces the setup time to about 30 minutes.
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Pro
100% free and fully open source
Discourse is powered by Ruby on Rails, Ember.js, PostgreSQL and Redis. The code is licensed under GPL and available on GitHub.
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Con
Leaves out users with shared hosting
Discourse requires sudo, which is only available on a VPS.
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Pro
Modern & polished UI/UX with lots of great smaller features
The best feature is its design: discourse is designed to aid in the creation of high quality online conversations. Flat discussions with well implemented quoting systems, expandable/collapsible replies, infinite scroll, clean UI and many more features come together to form a highly polished forum experience that makes legacy forums show their age.
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Con
Bad noscript support
When using a Discourse forum without scripts the experience is greatly reduced. It's really hard to use and is read-only, meaning that one can't comment or create threads without scripts.
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Pro
Helpful community
Discourse has a comprehensive forum culture support hub at meta.discourse.org.
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Con
It is more "Free to Try" than really free
Discourse is open source free software. The hosting is where the costs come in. Discourse.org hosting starts at $100/mo, but you can pay as little as $5/mo on Digital Ocean or other cloud hosts.
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Pro
Hosted and self-hosted solutions
You can host it yourself in a $5 cloud server or on any Linux server you already have. And if you don't want to deal with this, you can use the hosting platform from the development team.
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Con
Extremely expensive hosting
Official discourse.org hosting starts at $100/mo and supports the team creating the software. It can also be hosted on a cloud service like Digital Ocean for $5/mo.
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Pro
Live preview while editing the post
The post editor has a synchronized side-by-side preview of the Markdown rendering of the post.
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Pro
User selectable themes
Users can choose between the themes made avaliable on their instances, and even use different themes on different devices (mobile vs desktop, for example).
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Pro
Export your posts
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Pro
Effective search
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Pro
Good to go out of the box yet infinitely tweakable
Discourse has sane, safe out of the box defaults, but a million dials and knobs to tweak.
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Pro
Easy one-click upgrade
Discourse can upgrade itself with one click in the admin panel. Not the same can be said about MyBB, or most other forums.
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Pro
Advanced JavaScript app
Runs in modern browsers and works identically on desktop and tablet and smartphone without the need for a native app.
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Pro
Discussions can be organized in categories and tagged
Discussions can be tagged with an arbitrary number of tags, separately from categories. Categories are hierarchical and don't scale; tags do.
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Pro
Official Akismet Anti-Spam Plugin
Official Akismet plugin vets posts by new users to make sure they don’t look spammy before they hit your site. Akismet key purchase required.
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Pro
Extensible via plugins
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Pro
Good on-boarding experience for new users
New users are greeted withe the disco bot which has an interactive experience to teach the basics of using Discourse.
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Specs
Written in:
Ruby on Rails, Ember, JavaScript
Databases:
PostgreSQL with Redis
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Experiences
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Freshdesk
All
4
Experiences
Pros
2
Cons
2
Top
Con
No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
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Top
Pro
Actively developed
Features are constantly being updated and new features added.
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Top
Con
Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
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Pro
Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
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12
1
UseResponse
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Multi-language support
Currently supports 10 languages, translation tool available.
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Top
Con
No free version
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Pro
Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
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Pro
Full UI Customization
Easy to configure the interface and the flows
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$39
11
1
Flarum
All
16
Experiences
Pros
13
Cons
2
Specs
Top
Pro
Very fast loading time
The extensibility allows you to install and enable only the extensions that you desire. This is beneficial to the performance. In addition it's a SPA so js and css are loaded once and retained.
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Top
Con
Need composer
Unable to test Flarum because composer is not a standard in vps.
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Pro
Open source
Released under the very permissive MIT license, the source is freely available on GitHub and the Flarum Foundation was set up to guarantee the open source nature of Flarum as well as guarantee independence.
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Top
Con
Extremely complicated to install
It's extremely hard to install Flarum, especially using anything that is hosted by Amazon. Good luck with a simple install for Amazon.
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Top
Pro
Easily expandable
Most of the features are extensions, you have free control to en- or disable and remove extensions according to your needs. That keeps Flarum thin, lean but also extremely suitable for all types of communities.
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Pro
Modern UI
Designed to be mobile-first, while still allowing a rich interface on desktop. Flarum is created from the ground up to be intuitive and simple to work with.
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Pro
Great community
The community building flarum is fantastic and very helpful!
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Pro
Mobile Friendly UI
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Pro
Lots of features
The developers do a great job adding new bells and whistles.
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Pro
Based on (but not built with) Laravel
Flarum is based on many components from Laravel (like Eloquent) and Symfony, thus providing a sense of familiarity to developers with experience in those frameworks.
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Pro
Easy installation
As long as you have access to composer, installation is a breeze. This also makes extension management install/removal very easy as the two processes are one and the same.
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Pro
Intuitive
Very easy to use and feels very modern, unlike most of the competition out there.
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Pro
Easy installation on shared hosting services
Available on softaculous (an auto-installer for web hosting control panels like cPanel).
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Pro
Steadily growing
In the last few months Flarum is experiencing growth like never seen before, it's definitely time to jump on board.
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Pro
Runs on shared hosting
Easily runs on low end shared hosting hardware as long as you have SSH access for plugins. Also available on Softaculous for auto install which makes it a 1 click job.
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Specs
Written in:
PHP and JavaScript
Databases:
MySQL or MariaDB
Web Servers:
Apache or Nginx
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Experiences
Free
216
29
PHPBack
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Multi-language support
It has been already translated to Spanish and they are adding support for more languages.
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Top
Con
Small community
PHPBack is fairly young (first stable version was releases in July 2015). Currently the community is small, which may make it more difficult to find help/support. However, the developer is active on the github page and generally responds quickly.
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Top
Pro
Easy setup
PHPBack is very easy to setup, all you need is a server with PHP5 and MySQL installed.
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Pro
Open Source
PHPBack is open source, uses GPLv3 license.
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4
1
Help Scout
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
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Con
No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
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Top
Pro
Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis. The developers do a great job of acting on user suggestions.
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3
1
Helprace
All
4
Experiences
Pros
3
Cons
1
Top
Pro
E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
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Top
Con
Lack of third party integrations
Helprace does not offer much support for integrating third party services.
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Pro
Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
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Pro
Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
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3
1
Zendesk
All
4
Experiences
Pros
2
Cons
1
Specs
Top
Con
High learning curve
Zendesk is one of the more complex options and can take some time to learn.
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Pro
Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
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Top
Pro
All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
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Specs
Platforms:
Web, Mobile
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7
3
Uservoice
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
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Top
Con
Expensive
Pricing starts at $499/month.
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Pro
Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
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Top
Pro
Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users: Contact Support Submit feedback Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.
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10
5
Desk.com
All
6
Experiences
Pros
3
Cons
3
Top
Con
Integration with Salesforce requires manual work
You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.
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Top
Pro
Great support for canned responses/macros
Desk Macros provide a great support for canned responses. You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.
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Top
Con
API is awful
You can't properly paginate/sort API results so you can get into situations where you aren't getting all the data.
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Top
Pro
Very well designed interface
The UI speeds up your workflow thanks to how uncluttered and intuitive it is. Everything is well laid out, easy to find, and the overall design is visually appealing.
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Con
LOTS of outages
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Pro
Support for a wide range of mobile devices
iPhone Android BlackBerry iPad Android Tablets
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3
2
Get Satisfaction
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
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Top
Con
Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).
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Top
Pro
Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
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1
1
Built By the Slant team
Find the best product instantly.
4.7 star rating
Add to Chrome
Add to Edge
Add to Firefox
Add to Opera
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