Add to Chrome
Add to Edge
Add to Firefox
Add to Opera
Add to Brave
Add to SafariHelp Scout vs Hiver
When comparing Help Scout vs Hiver, the Slant community recommends Hiver for most people. In the question“What is the best shared inbox?” Hiver is ranked 4th while Help Scout is ranked 11th. The most important reason people chose Hiver is:
It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself.
Question Ranking
Pros
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Pro Low learning curve
It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself.
Pro Hiver is built within Gmail
Your team can now manage customer emails right from Gmail. You don't need new software or struggle with a new interface.
Pro One-click task delegation
Can delegate emails as tasks in a single click to any member of the shared inbox.
Cons
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
Con Only works with Gmail
Hiver is an extension that only works on Gmail.
