Add to Chrome
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Add to SafariWhen comparing Help Scout vs Helpwise, the Slant community recommends Help Scout for most people. In the question“What is the best shared inbox?” Help Scout is ranked 11th while Helpwise is ranked 15th. The most important reason people chose Help Scout is:
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Question Ranking
Pros
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Pro Fixed Pricing
They offer unlimited users in their smallest plan so even if I have 10 or 20 agents, I will be paying a fixed fee per month.
Pro Really easy to use
Simple UI and UX. Reminds me of Gmail.
Cons
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
Con Mobile Apps will launch next month
Mobile apps are launching next month so that's the only con I can think of
