Here’s the Deal

ServiceNow vs Freshdesk

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When comparing ServiceNow vs Freshdesk, the Slant community recommends Freshdesk for most people. In the question“What are the best service desk software / ticket system for a small business?” Freshdesk is ranked 1st while ServiceNow is ranked 13th. The most important reason people chose Freshdesk is:

Features are constantly being updated and new features added.

Ranked in these QuestionsQuestion Ranking

Common Questions

What are the best service desk software / ticket system for a small business?

Pros

Pro
Many features

To many plugins and ITIL OTB modules.

Pro
Modifiable

Anything you want to do! (Just be careful)

Pro
Actively developed

Features are constantly being updated and new features added.

Pro
Service integrations

Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).

Cons

Con
Old Tec

Angular 1.6
Jelly script
ECMAScript5

Con
No service integrations with free plan

Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.