Add to Chrome
Add to Edge
Add to Firefox
Add to Opera
Add to Brave
Add to SafariWhen comparing Samanage vs Freshdesk, the Slant community recommends Freshdesk for most people. In the question“What are the best service desk software / ticket system for a small business?” Freshdesk is ranked 1st while Samanage is ranked 14th. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Question Ranking
Pros
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Cons
Con Short trial period
Like other service desk systems, Samanage also offers a free trial period. But you can only avail of it for 14 days, which is more than half as short as most of its competitors. It's too short a period for its target customers to try it out fully.
Con Too many features
Although having a lot of choices and tools can be good, it can also be quite overwhelming, and sometimes unnecessary. An example is a report it generates. It's useful since you'll be able to monitor what goes on, but the staggering number of metrics, graphs, and key performance indicators would probably confuse you more than help.
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.
