When comparing Pulsedesk vs Freshdesk, the Slant community recommends Freshdesk for most people. In the question“What are the best service desk software / ticket system for a small business?” Freshdesk is ranked 1st while Pulsedesk is ranked 2nd. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Mobile App
Pro All necessary features for small and medium companies
Ticketing tool, Multichannel, Live chat, Knowledge base, Rules and triggers, Analytics and Dashboard
Pro Attentive customer support
Pro All features for one price
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Cons
Con Limited analytics
Con No task management
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.