When comparing Zendesk vs Zammad, the Slant community recommends Zammad for most people. In the question“What are the best service desk software / ticket system for a small business?” Zammad is ranked 3rd while Zendesk is ranked 7th. The most important reason people chose Zammad is:
[GitHub and Gitlab integrations](https://admin-docs.zammad.org/en/latest/system/integrations.html#integrations-for-issue-trackers).
Specs
Ranked in these QuestionsQuestion Ranking
Pros
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Pro GitHub and Gitlab integrations
Pro Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
Cons
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.
Con No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.