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Freshdesk vs ClientFlow

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When comparing Freshdesk vs ClientFlow, the Slant community recommends Freshdesk for most people. In the question“What is the best shared inbox?” Freshdesk is ranked 2nd while ClientFlow is ranked 18th. The most important reason people chose Freshdesk is:

Features are constantly being updated and new features added.

Specs

No specs yet!

Approval requestkeep approvals on the record and track them

Assign emailshelps in increasing ownership of work

Custom BrandingMake client emails professional

ForwardingManage Google group emails

Gmail IntegrationsConnect you gmail account

Internal commentskeep everyone in the loop

Mail trackingKnow when clients opened your emails

Message templateshelps in automating reccurring communication

Open/ Close ConversationsYou know exactly what to work on

Reminderssnooze important conversations

Ranked in these QuestionsQuestion Ranking

Common Questions

What is the best shared inbox?

Pros

Pro
Actively developed

Features are constantly being updated and new features added.

Pro
Service integrations

Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).

Pro
Approval requests

It allows you to send standardized approval requests to clients that they can approve or reject directly from their Inbox. You can also track pending approvals and set automated reminders to clients. This is extremely useful.

Pro
Pre-built templates

They have a bunch of pre-built message templates under categories such as status updates, feedback, etc. which they have put together very thoughtfully. You can you build your own customized templates. You can rely on these templates to send recurring emails to clients quickly.

Pro
Client management

You can organize emails in client and project folders. This is extremely useful as you'll have all communication with a particular client at a single location.

Pro
Cost of Product

The cost of product is relatively very low compared to its competitors

Pro
User Interface (UI)

The UI of ClientFlow is very similar to gmail and you get used to it rather quickly.

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Cons

Con
No service integrations with free plan

Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.