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4.7 star rating
0
What is the best alternative to Freshdesk?
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UseResponse
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Multi-language support
Currently supports 10 languages, translation tool available.
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Con
No free version
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Pro
Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
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Pro
Full UI Customization
Easy to configure the interface and the flows
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$39
11
1
Help Scout
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
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Con
No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
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Pro
Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis. The developers do a great job of acting on user suggestions.
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here
3
1
Zendesk
All
4
Experiences
Pros
2
Cons
1
Specs
Top
Con
High learning curve
Zendesk is one of the more complex options and can take some time to learn.
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Pro
Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
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Pro
All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
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Specs
Platforms:
Web, Mobile
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here
7
3
Outpost
All
9
Experiences
Pros
9
Top
Pro
Assign a teammate
Loop in the right people without copying and forwarding.
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Top
Pro
Shared drafts
Ensure every email is on point.
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Pro
Internal private notes
Collaborate with your team before hitting send.
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Top
Pro
Message templates
Answer common questions twice as fast.
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Top
Pro
Free Trial
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Top
Pro
Unlimited mailboxes
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Pro
Collision alerts
While a team member is editing a draft, the conversation will be locked so team members aren't stepping on each other's toes.
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Pro
Email routing rules
Based on your set conditions, you can automatically assign, archive, or even reply with a template to incoming emails.
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Top
Pro
Response Time Analytics
View your team's average response times by mailbox and custom date ranges.
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Experiences
14.95/user
13
0
Drag App
All
7
Experiences
Pros
6
Cons
1
Top
Pro
Inside Gmail
For teams working in G Suite, this can be very handy. No need to switch between Gmail and an external Shared Inbox.
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Top
Con
No mobile solution yet
They are launching an add-on soon but don't know when are the plans to develop a standalone mobile app.
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Top
Pro
Shared Kanban boards
Visual UI turning Gmail into kanban boards where you can drag and drop emails across.
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Pro
Real time Emails
The only app inside Gmail I found that has real-time shared inbox, instead of requiring users to "move" Emails into a shared space
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Pro
Tasks in inbox
Let's you add tasks in Shared Inboxes that are not necessarily emails. Great for task management.
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Pro
Easy delegation emails with assign feature
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Top
Pro
Easy drag and drog email through boards
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Experiences
$6 or $9
5
0
Zammad
All
4
Experiences
Pros
2
Cons
1
Specs
Top
Pro
GitHub and Gitlab integrations
GitHub and Gitlab integrations.
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Top
Con
No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.
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Pro
Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
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Specs
Platforms:
Linux, Docker
Technology:
Ruby
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Free
4
0
Hiver
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Low learning curve
It is easy to set up and use, you don’t need to put in much effort to train your teammates or yourself.
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Top
Con
Only works with Gmail
Hiver is an extension that only works on Gmail.
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Pro
Hiver is built within Gmail
Your team can now manage customer emails right from Gmail. You don't need new software or struggle with a new interface.
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Top
Pro
One-click task delegation
Can delegate emails as tasks in a single click to any member of the shared inbox.
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$14-$34/user/month
12
1
Disqus
All
12
Experiences
Pros
7
Cons
5
Top
Pro
Can be easily integrated in any website via iframes
Can be easily included into any website using the iframe form.
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Top
Con
Does not allow you to customize its style
Disqus uses !important flags in its CSS to prevent you from being able to customize its style at all.
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Top
Pro
Seamless design
Seamless design that doesn't require users to leave the page to access features such as profiles.
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Con
Closed-source
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Pro
Wide adoption
There's a large pre-existing user community. Many people already know how to use this comment system.
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Top
Con
It may be old
The interface looks very dated.
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Top
Pro
Works with static sites
Disqus can be used with a static site so it's possible to keep the benefits of a static blog and still have dynamic comments.
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Top
Con
Sponsored comments
Disqus puts ads in their embeds.
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Top
Pro
Not connected with the Evil Facebook ecosystem.
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Top
Con
Tracking users
Mining and selling their data.
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Top
Pro
Clean, minimalist interface & design
The Disqus design is minimalist and is broken down into three tabs - discussion, community and My Disqus. The discussion interface provides the usual elements, but with unique features like visual indicators of live actions, such as new replies and even when another user is typing. It's possible to sort discussion by new, old and best. The community tab is designed to help connect commenters together to form a network that keeps them coming back. It is also a great source of traffic from external sites. My Disqus helps users quickly keep track of activities in their network as well as manage notifications.
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Top
Pro
Community features
Community features such as Top Commenters, Top Discussions and the ability to form networks around your own commenters
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Experiences
Get it
here
47
5
PHPBack
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Multi-language support
It has been already translated to Spanish and they are adding support for more languages.
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Top
Con
Small community
PHPBack is fairly young (first stable version was releases in July 2015). Currently the community is small, which may make it more difficult to find help/support. However, the developer is active on the github page and generally responds quickly.
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Top
Pro
Easy setup
PHPBack is very easy to setup, all you need is a server with PHP5 and MySQL installed.
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Pro
Open Source
PHPBack is open source, uses GPLv3 license.
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here
4
1
ServiceNow
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Many features
To many plugins and ITIL OTB modules.
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Top
Con
Old Tec
Angular 1.6 Jelly script ECMAScript5
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Top
Pro
Modifiable
Anything you want to do! (Just be careful)
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1
0
Helpwise
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Fixed Pricing
They offer unlimited users in their smallest plan so even if I have 10 or 20 agents, I will be paying a fixed fee per month.
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Top
Con
Mobile Apps will launch next month
Mobile apps are launching next month so that's the only con I can think of
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Top
Pro
Really easy to use
Simple UI and UX. Reminds me of Gmail.
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$0 to $99/month for unlimited users
1
0
Helprace
All
4
Experiences
Pros
3
Cons
1
Top
Pro
E-mail integration
You can answer support tickets by responding to a notification that gets sent to your email.
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Top
Con
Lack of third party integrations
Helprace does not offer much support for integrating third party services.
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Top
Pro
Reasonable prices
Compared to other similar programs, Helprace has affordable prices at $9 or $18 an agent per months.
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Top
Pro
Free trial
Helprace offers a 30 day free trial on all plans and doesn't require a credit card to sign up.
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here
3
1
Uservoice
All
4
Experiences
Pros
3
Cons
1
Top
Pro
Provide 'Knowledge base' functionality
As more of your users enquiries are answered Uservoice transforms into a knowledge base to help users immediately have their queries solved.
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Top
Con
Expensive
Pricing starts at $499/month.
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Top
Pro
Search reduces duplicates
When entering a new request, automatic search suggests other requests, preventing duplicated requests.
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Top
Pro
Simple UX for the users
Compared to other services on the market, Uservoice's main differentiator is the simplicity of the feedback and support mechanisms. The widget that is installed on your website only has two options for the users: Contact Support Submit feedback Users can also quickly see existing support enquiries and product ideas from the submission screen to reduce duplicated requests.
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here
10
5
Missive
All
11
Experiences
Pros
10
Cons
1
Top
Pro
Live collaborative draft editor
In Missive you can live edit an email draft with your teammates, the draft composer acts exactly like a Google doc. Each team member has a different color cursor.
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Top
Con
No option to add words to spellcheck dictionary on Windows
Incredibly frustrating to see the name of your company constantly underlined in red, with no way to fix it.
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Top
Pro
Is a fully functional email client
The email section allows for consuming all of your email accounts in it, utilizing shared addresses (help@acme.com), personal work inbox (philippe@acme.com) and personal inbox (phil@gmail.com). It’s important because the collaborative part of Missive becomes useful when users consume all of their emails within the app. You not only want to collaborate around emails sent to your company help@address, but also around the really important emails you most likely receive at your personal company address, like that really important email you received from a potential high profile partner.
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Pro
Team chat
Missive is also a team chat app. When using Missive you can ditch your email client, chat app and help desk.
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Top
Pro
Unified inbox
Merge all email accounts in one unified inbox.
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Top
Pro
Tasks
You can create multiple tasks per conversation all assignable to a single or a group of persons.
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Top
Pro
It works
Nicely written software. Always works as you'd expect, beautifully designed, a classy piece of software.
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Pro
Multi-organizations
Supports multiple organizations with one user login.
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Pro
Offers read receipt
Know exactly if and when the recipients read your important email.
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Pro
Has emojis
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Pro
Gmail shortcuts
Supports Gmail shortcuts.
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Experiences
$0 - $15/M
26
15
Desk.com
All
6
Experiences
Pros
3
Cons
3
Top
Con
Integration with Salesforce requires manual work
You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.
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Top
Pro
Great support for canned responses/macros
Desk Macros provide a great support for canned responses. You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.
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Top
Con
API is awful
You can't properly paginate/sort API results so you can get into situations where you aren't getting all the data.
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Top
Pro
Very well designed interface
The UI speeds up your workflow thanks to how uncluttered and intuitive it is. Everything is well laid out, easy to find, and the overall design is visually appealing.
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Top
Con
LOTS of outages
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Top
Pro
Support for a wide range of mobile devices
iPhone Android BlackBerry iPad Android Tablets
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here
3
2
Get Satisfaction
All
3
Experiences
Pros
2
Cons
1
Top
Pro
Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
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Top
Con
Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).
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Top
Pro
Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
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here
1
1
ClientFlow
All
6
Experiences
Pros
5
Specs
Top
Pro
Approval requests
It allows you to send standardized approval requests to clients that they can approve or reject directly from their Inbox. You can also track pending approvals and set automated reminders to clients. This is extremely useful.
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Top
Pro
Pre-built templates
They have a bunch of pre-built message templates under categories such as status updates, feedback, etc. which they have put together very thoughtfully. You can you build your own customized templates. You can rely on these templates to send recurring emails to clients quickly.
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Top
Pro
Client management
You can organize emails in client and project folders. This is extremely useful as you'll have all communication with a particular client at a single location.
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Pro
Cost of Product
The cost of product is relatively very low compared to its competitors
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Pro
User Interface (UI)
The UI of ClientFlow is very similar to gmail and you get used to it rather quickly.
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Specs
Reminders:
snooze important conversations
Custom Branding:
Make client emails professional
Gmail Integrations:
Connect you gmail account
Assign emails:
helps in increasing ownership of work
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$19/ user
2
6
Built By the Slant team
Find the best product instantly.
4.7 star rating
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Add to Firefox
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