Here’s the Deal
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When comparing Intercom vs UseResponse, the Slant community recommends UseResponse for most people. In the question“What are the best service desk software / ticket system for a small business?” UseResponse is ranked 8th while Intercom is ranked 9th. The most important reason people chose UseResponse is:
Currently supports 10 languages, translation tool available.
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Pros
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Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows
Cons
No cons yet!