When comparing Jira Service Management vs Freshdesk, the Slant community recommends Freshdesk for most people. In the question“What are the best service desk software / ticket system for a small business?” Freshdesk is ranked 1st while Jira Service Management is ranked 12th. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Real-time reporting
It gives you an overview of how your service desk is performing, so you can easily assess progress and immediately resolve possible problems.
Pro Free trial
You can try a fully functional service, without paying a cent, for a limited time.
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Cons
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.