Add to Chrome
Add to Edge
Add to Firefox
Add to Opera
Add to Brave
Add to SafariWhen comparing Samanage vs Zendesk, the Slant community recommends Zendesk for most people. In the question“What are the best service desk software / ticket system for a small business?” Zendesk is ranked 7th while Samanage is ranked 14th. The most important reason people chose Zendesk is:
Zendesk offers a lot of [learning resources](https://www.zendesk.com/resources/) for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Specs
Question Ranking
Pros
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Cons
Con Short trial period
Like other service desk systems, Samanage also offers a free trial period. But you can only avail of it for 14 days, which is more than half as short as most of its competitors. It's too short a period for its target customers to try it out fully.
Con Too many features
Although having a lot of choices and tools can be good, it can also be quite overwhelming, and sometimes unnecessary. An example is a report it generates. It's useful since you'll be able to monitor what goes on, but the staggering number of metrics, graphs, and key performance indicators would probably confuse you more than help.
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.
