Here’s the Deal
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When comparing UserEcho vs Zammad, the Slant community recommends Zammad for most people. In the question“What are the best service desk software / ticket system for a small business?” Zammad is ranked 3rd while UserEcho is ranked 10th. The most important reason people chose Zammad is:
[GitHub and Gitlab integrations](https://admin-docs.zammad.org/en/latest/system/integrations.html#integrations-for-issue-trackers).
Specs
PlatformsWeb, Mobile
PlatformsLinux, Docker
TechnologyRuby
Ranked in these QuestionsQuestion Ranking
Other Questions
Pros
Pro Very supportive team behind the product
Pro Easy customization for our branding
Pro GitHub and Gitlab integrations
Pro Free and open source
The app is built with Rails and is freely available to download and install on any server that supports Ruby web applications.
Cons
No cons yet!
Con No extensions (yet)
The app is fully featured but as it's a relatively new player, there isn't a plugin/extension system as of yet.