Here’s the Deal
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When comparing UserEcho vs Freshdesk, the Slant community recommends Freshdesk for most people. In the question“What is the best shared inbox?” Freshdesk is ranked 2nd while UserEcho is ranked 9th. The most important reason people chose Freshdesk is:
Features are constantly being updated and new features added.
Specs
PlatformsWeb, Mobile
No specs yet!
Ranked in these QuestionsQuestion Ranking
Common Questions
Other Questions
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Pros
Pro Very supportive team behind the product
Pro Easy customization for our branding
Pro Actively developed
Features are constantly being updated and new features added.
Pro Service integrations
Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).
Cons
No cons yet!
Con No service integrations with free plan
Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.
Con Adding extra agents can be costly
Cost per agent varies from $15-$79/month, depending on the plan.