Here’s the Deal
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When comparing Loop Feedback vs Help Scout, the Slant community recommends Help Scout for most people. In the question“What are the best user support & feedback services?” Help Scout is ranked 6th while Loop Feedback is ranked 17th. The most important reason people chose Help Scout is:
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Ranked in these QuestionsQuestion Ranking
Common Questions
Other Questions
No other questions
Pros
Pro Most of Functionality is Free
Pro Plugs Into Any Website
Pro User Forum With Ratings
Pro In-App Screenshot Tool
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Cons
Con No User Video Screen Recording
Con No Heatmap Recording
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.