When comparing Get Satisfaction vs Zendesk, the Slant community recommends Zendesk for most people. In the question“What are the best user support & feedback services?” Zendesk is ranked 6th while Get Satisfaction is ranked 12th. The most important reason people chose Zendesk is:
Zendesk offers a lot of [learning resources](https://www.zendesk.com/resources/) for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Ranked in these QuestionsQuestion Ranking
Pro Gamification feature
Get Satisfaction offers you the ability to gamify your community and reward actions such as answering a question or writing a review.
Pro Facebook Pages integration
You can use a Facebook application that will integrate Support & Feedback options in your Facebook brand page for your users.
Pro Long list of resources
Zendesk offers a lot of learning resources for users that will teach you how to use Zendesk and improve your customer service. These include webinars, videos and more.
Pro All phone calls and voicemails are tracked
All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Con Limited customization
There is very little ability to customize the layout beyond adding basic branding (like logos).
Con High learning curve
Zendesk is one of the more complex options and can take some time to learn.