Add to Chrome
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Add to SafariWhen comparing UseResponse vs Help Scout, the Slant community recommends UseResponse for most people. In the question“What are the best user support & feedback services?” UseResponse is ranked 4th while Help Scout is ranked 6th. The most important reason people chose UseResponse is:
Currently supports 10 languages, translation tool available.
Question Ranking
Pros
Pro Multi-language support
Currently supports 10 languages, translation tool available.
Pro Self-hosted option available
It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.
Pro Full UI Customization
Easy to configure the interface and the flows
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Cons
Con No free version
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.
