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UseResponse vs Freshdesk

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When comparing UseResponse vs Freshdesk, the Slant community recommends Freshdesk for most people. In the question“What are the best user support & feedback services?” Freshdesk is ranked 1st while UseResponse is ranked 4th. The most important reason people chose Freshdesk is:

Features are constantly being updated and new features added.

Ranked in these QuestionsQuestion Ranking

Common Questions

What are the best user support & feedback services?

What are the best service desk software / ticket system for a small business?

Pros

Pro
Multi-language support

Currently supports 10 languages, translation tool available.

Pro
Self-hosted option available

It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.

Pro
Full UI Customization

Easy to configure the interface and the flows

Pro
Actively developed

Features are constantly being updated and new features added.

Pro
Service integrations

Freshdesk offers integration with a huge list of popular services (such as Hangouts, Github, Jira, Mailchimp, Shopify and more).

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Cons

Con
No free version

Con
No service integrations with free plan

Cannot create tickets or get notifications with Slack, for instance, because API is only available with a paid plan. Other competitors have API available even with free plan.