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Desk.com vs UseResponse

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When comparing Desk.com vs UseResponse, the Slant community recommends UseResponse for most people. In the question“What are the best user support & feedback services?” UseResponse is ranked 4th while Desk.com is ranked 8th. The most important reason people chose UseResponse is:

Currently supports 10 languages, translation tool available.

Ranked in these QuestionsQuestion Ranking

Common Questions

What are the best user support & feedback services?

Pros

Pro
Great support for canned responses/macros

Desk Macros provide a great support for canned responses.

You can write canned responses for email and social media, and access them quickly either through a menu or by using shortcuts.

Pro
Very well designed interface

The UI speeds up your workflow thanks to how uncluttered and intuitive it is.
Everything is well laid out, easy to find, and the overall design is visually appealing.

Pro
Support for a wide range of mobile devices

iPhone
Android
BlackBerry
iPad
Android Tablets

Pro
Multi-language support

Currently supports 10 languages, translation tool available.

Pro
Self-hosted option available

It includes unlimited number of users, agents, topics, support of SSL encryption, polls, announcements, and 1 year of support & upgrade. There are also commercial add-ons that can be purchased separately.

Pro
Full UI Customization

Easy to configure the interface and the flows

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Cons

Con
Integration with Salesforce requires manual work

You'd think it would be the best Salesforce integration ever since it's owned by Salesforce, but it's completely sub-par. You have to have customer service reps manually connect SF accounts to Desk Companies.